Health plans eager to improve member care, equity, outcomes and experiences are too often hampered by siloed legacy systems and unreliable and incomplete healthcare data needed to analyze the business, make decisions and share with providers, patients and vendors. Blue Cross Blue Shield of Massachusetts (BCBSMA) overcame these issues with cloud platforms, interoperable usable data and analytics. BCBSMA and strategic partners AWS, Abacus Insights and ZS discuss this type of technology and data transformation for payers and its benefits to performance in core operations, analytics and innovation.

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